Why the Japanese Customer Journey Takes Soooo Long

The US, EU and Southeast Asian markets are fast-moving. If you’ve had firsthand experience in these territories, then the Japanese customer journey can feel painfully slow in comparison.

As a foreign brand in Japan, you may interpret this stark contrast as weak intent among your target audience, or even poor performance of your campaigns. But you’re likely misunderstanding the market.

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Winning Trust in the Japanese Market for Long-Term Success

We’ve previously discussed strategies to maximize marketing success in Japan, and there’s always been a common thread: Trust. No matter the platform, no matter the approach, if you can’t win the trust of Japanese consumers, you won’t go very far.

In Western markets, if you have a robust enough budget and solid brand awareness, you can go a surprisingly long way with reputation as a secondary priority. But in Japan, trust is the #1 predictor of success.

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Conversion Attribution Guide for LINE and Rakuten in Japan

If you’re advertising on platforms like Google or Meta, you’ve probably enjoyed using free-flowing UTMs and multi-touch reporting. In Japan, however, major platforms like LINE and Rakuten operate inside closed ecosystems. Thus, the challenge is clear: traffic is easy, but conversion attribution is frustratingly difficult.

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Japanese Marketing KPIs You Shouldn’t Overlook

Nearly every aspect of marketing in Japan requires you to rethink everything you thought you knew. This certainly applies to how you should interpret Japanese marketing KPIs (key performance indicators).

The reason is that what we deem as “success” in Japanese marketing can look very different from what you’re used to. While click-through rates and impressions look healthy in reporting, the market may be telling a different story in pure sales.

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AI in Japanese Marketing: Culturally-Conscious Innovation

Have you noticed how hyper-personalized ads have become? How about the way consumer interaction has gotten a little too automated? This is all the effect of AI implementation. In Japan, however, authentic hospitality is a cornerstone of the market culture. Because of this, AI in Japanese marketing should seek to complement the human touch, rather than replace it entirely.

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Social Media + OOH Advertising in Japan: An Effective Strategy

In our previous post, we gave an overview explaining the basic principles of Phygital Marketing—the strategy of blending offline and digital marketing. In today’s post, we’re going to dig a little deeper into specifics. For this, we’ll discuss two specific channels that, together, have proven invaluable to Japanese marketing: Out-of-Home (OOH) advertising and social media.

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